I'm looking for some feedback from anyone who may already be doing this.
We're exploring the idea of adding a message to our phone system that directs callers to a specific number if they have concerns about an inmate's medical or mental well-being. This is tied to some ongoing suicide prevention efforts on our end.
If your facility has something like this in place, I'd appreciate hearing how it's working for you:
- Do you use a phone message like this?
- Who handles those calls (security, medical, duty officer, etc.)?
- Did you see an increase in calls after putting it in place? If so, roughly how many, and what's your ADP?
- Have there been any clear benefits or success stories?
- Any downsides or issues you've run into?
- Anything you'd recommend doing, or avoiding, if we move forward with it?
Just trying to get a realistic picture of what this looks like in practice before we go too far down the road.